New to the area and County Water? Start here

If you're just moving to Heyford Park and are about to become a customer of ours - first and foremost welcome to the development and County Water.

You can tell us all about yourself and your move by completing our online form. It's fast and simple to use.

Make your life easier – register and set up your personal account
To help you manage your relationship with us more easily, move it all online. Why not take a few moments to register with us and set up your personal account. You can find out more about doing so here.

Check out the various ways you can pay us
Once you've you set up your account, have a look at the quick, easy and convenient ways available to you to pay your bills – including the increasingly popular Direct Debits and via online banking. Find out more here.

Meters and first bills
If your new property has a water meter, you should receive your first bill within six months of moving in. We'll aim to read your meter at least once a year after that, and will send you a bill every six months.

If you set up a monthly payment plan or Direct Debit – which is usually initially based on the number of people living at your property and the amount of water we estimate you'll use - we'll send you a statement within six working days confirming the arrangement.

If your new property does not have a water meter, we will send you your first bill within six working days which will be calculated from the date you moved in and will run up to the 31 March the following year. Generally, non-metered bills are sent out every February/March and show the charges for the next year (1 April to 31 March).